SUPPORT & SERVICING

SHIPPING & DELIVERY

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WE CURRENTLY SHIP TO:

Anywhere in New Zealand.

How long will it take before my Streetdog is shipped?


Our lead time is currently .... weeks. We will notify you by email once you're bike is on the way.




Will the bike require assembling once it arrives?


The Streetdog will require some very simple assembling, which you can do yourself. The bike will come with QR codes that will lead you to assembly videos, to guide you along.




What do I do with the packaging?


The bike will arrive in a cardboard box, which is fully recyclable. Please make sure you dispose of it responsibly!




Can I get an update on the estimated delivery time?


We'll give you an initial delivery date. If you want an update in the meantime, please log in to your account where you can track the bike. Once the bike leaves us, you'll get an email with a tracking number so that you can track your Streetdog right to your front door.




Do I need to be home for delivery?


Yes, someone needs to receive the bike and sign for it. Once the Streetdog is shipped you will receive a tracking number and contact details for the shipping compny, which will allow you to pick a preferred delivery date.





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PAYMENT OPTIONS

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WE ACCEPT THE FOLLOWING PAYMENT METHODS:

CREDIT CARDS

We accept all major credit cards, including Visa, Mastercard, Meastro and American Express.

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PAYPAL

We accept payment through Paypal. To complete a transaction succesfully, make sure your Paypal account is linked to a credit card or bank account.

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BANK TRANSFER

WARRANTY

We aim to deliver a perfect Streetdog to you. But if anything does break, FTN Motion guarantees each of these Streetdog features against defects for the following periods from the date of delivery:  

Please refer to our full Terms & Conditions to find out more about the warranty.

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BATTERY 

2 years warranty

ELECTRIC MOTOR

2 years warranty

FRAME

5 years warranty

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SERVICING

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Will I be able to service my Streetdog myself?


Yes, for certain things you can do your own DIY servicing. That is the beauty of owning an electric moped - the maintenance is much easier than the old petrol models!




Where can I buy spare parts?


You can buy spare parts on our website. We deliver to any address in New Zealand.




There is something wrong with my motor or battery. What do I do?


Since these two parts are covered by a warranty and have a warranty seal, you'll need to go see one of our servicing partners.





If you live close to one of our stores, make an appointment to come and see us. Further afield, you can visit on of our servicing partners.